The Healthcare segment continues to see new innovations and trends as growth remains strong. Three main trends are in patient experience, expansion to retail service, and wellness and healthy eating initiatives.
Patient Experience—Many hospitals have already progressed to room service, moving away from traylines to hotel-style room service with meals “on demand” with more choices. Senior living facilities are also innovating with casual café’s, and retail with grab-and-go options.
Retail—In hospitals which offer both retail and patient meals, retail sales can account for 60% of sales. C-stores and coffee shops or kiosks, are now often part of the operation.
Wellness- Menus have expanded with healthy made-to-order items, plant based and healthy culture-crossing cuisines, workshops on healthy cooking techniques, meals-in-a-box for staff, and newer buildings built to WELL Building Certification.
The manufacturers Stiefel Associates represent seek to fill equipment needs within these trends toward healthier eating, retail options, and patient experience.